FAQs about Ocean Apartment A103 and Ocean Villas

Booking/ Reservation

What does the price include?

The booking price includes:

  • Access to the apartment and all facilities listed in the “Our apartment” section on this website.
  • Daily housekeeping service (room cleaning & dish washing).
  • Access to most facilities listed in the “Resort facilities” section on this website.

The booking price does not include:

  • Breakfast. (You can cook your own breakfast, or have buffet breakfast the White Caps Restaurant & Bar within the resort at 23 USD/ person)
  • Any paypal or bank transfer fee.
  • Rental of additional facilities, such as tennis racquet, BBQ facilites, motorbike rent, etc.

How many people can stay in the apartment?

To ensure that all our guests enjoy our apartment the way the apartment is designed to be, we can only accommodate at most 6 people, including maximum 4 adults (kids 12 years old and up are counted as “adults”). A charge will apply for any guest after 4 – adults and kids alike.

Regarding bedding arrangements, the apartment is furnished with a king-sized bed and a sofa bed (1.9 x 2.0m). A double mattress is also available for use, upon requested.

Can I change my reservation?

If you booked with us via Airbnb, please log in to your traveller’s account and modify your booking.

If you booked directly with us, please contact us to arrange the change. We can help you modify your reservation (at no extra cost), subject to our room availability. If the apartment is occupied on the date your wish to change, you may need to cancel your booking with us (Oh no!). Our cancellation policy will apply in this case.

What is your cancellation policy?

Our cancellation policy is “Moderate”.

If you book through Airbnb, please refer to the “Moderate” cancellation policy here.

If you book directly with us, cancellation is as follows:

  • For a full refund (minus fees), cancellation must be made five full days prior to our local check in time (2:00 PM Vietnam time). For example, if check-in is on Friday, cancel by the previous Sunday before check in time. If you are paying by paypal or bank transfer, we cannot reimburse any paypal or bank fee you have made to us. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.
  • If cancellation is made within five days of local check-in time, the first night’s booking price will apply. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.
  • In case of “No-show”, the first night’s booking price will apply. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.

Do you accept credit cards?

If you book through Airbnb, you can pay by either credit card or paypal.

If you book directly with us, at this moment we can only process bank transfer, paypal or cash. Please contact us directly to discuss payment.

 

Apartment facilities

The apartment is equipped with a washing machine. We also provide a drying rack.

What are dining options when we stay in the apartment?

When staying at our apartment, you can choose from or combine the following dining options:

  1. Eat-in at White Caps Restaurant & Bar inside the resort.
  2. Cook your own meals using our apartment’s facilities. There are 4 huge supermarkets on the way from the airport to our apartment: Vinmart (under the giant Vietnamese Vingroup), Lotte mart (South Korean chain), and Big C (Carrefour), Metro Cash & Carry (German, mostly for bulk buy).
  3. Hire a Vietnamese cook. The cook will buy fresh food at the local market and cook it for you – you pay the market price and the cooking fee.
  4. Order food to the apartment. A number of restaurants in Da Nang and Hoi An provide delivery service (at a cost).
  5. Eat at restaurants in Da Nang or Hoi An. Taxi costs around 10-12 USD per trip from the apartment to either Da Nang and Hoi An.

We created a mini-guidebook in the apartment, in which we also provide restaurant recommendations.

Is there air-conditioning?

Yes, there entire apartment is air-conditioned. We also provide an oscillating tower fan for your cooling needs.

You can find more about our room facilities on this page.

What are the house rules?

The most important rule is that you respect our property. We need to preserve the apartment for other guests and for our own vacations, too.

  • Please do not smoke inside the apartment. You can take a whiff in the huge open space in front of the property.
  • Please don’t hang your clothes on the porch, as they may interfere with the beautiful landscape. There is a foldable clothes drying rack for your disposable.
  • For security reasons, please lock the door after you whenever you leave the apartment.
  • Please close the door whenever the air-conditioners are on. Unfortunately, our ceiling-concealed air-conditioning system is not designed to cool even the open air. If you leave the apartment, please turn off the air-con. We also provide an oscillating tower fan with remote control for your cooling needs.
  • If you happen to break something inside the apartment, we would appreciate it if you can let us know. We will help you to order fixture or replacement for the comfort of the next guest.
  • Do not move any facilities outside of the apartment. A service charge of VND200,000 (about 9 USD) is applicable for relocating the facilities.
  • Please also respect the resort’s rules, too. Please keep the noise down after 10:00 PM. All gambling activities in the resort are prohibited by the Weapons, inflammable materials or narcotics or animals (including pets) are strictly forbidden.

Can I smoke inside the apartment?

We are sorry smoking is not allowed anywhere inside the apartment. However, you can take a whiff in the huge open space in front of the apartment building.

How many people can stay in the apartment?

To ensure that all our guests enjoy our apartment the way the apartment is designed to be, we can only accommodate at most 6 people, including maximum 4 adults (kids 12 years old and up are counted as “adults”). A charge will apply for any guest after 4 – adults and kids alike.

Regarding bedding arrangements, the apartment is furnished with a king-sized bed and a sofa bed (1.9 x 2.0m). A double mattress is also available for use, upon requested.

Is breakfast included in the price?

Breakfast is not included in the price. You can cook your own breakfast using our apartment’s kitchen utensils, or enjoy a buffet breakfast at the resort’s White Caps Restaurant & Bar.

Resort facilities

How deep are the pools?

There are two pool complexes within the resort. The one in front of our apartment is comprised of 5 pools, including one lap pool (1.2 metres’ deep), one jacuzzi, and 3 kids’ pool. The other pool complex, which is close to the beach, has one lap pool (1.8 metres’ deep) and 1 kids’ pool.

You can find out more about the resort facilities on this page.

How far is the beach?

The Ocean Villas resort is located on the beach, with its own private beach area. Our apartment building is located inside the resort, just behind the villas. The beach is about 3 minutes’ walk from the apartment – it is a very nice walk among the red-roofed villas, green trees and grass, and beautiful flowers.

You can find out more about the resort on this page.

Are the pools heated?

The two pools are outdoor and are not heated. However, as the typical temperature in Da Nang varies from 19°C to 35°C, the water is mostly swimmable throughout the year.

Location

How to get to the apartment from Da Nang International Airport?

This is the address of our apartment:

Apartment A103, The Ocean Villas

Son Tra – Dien Ngoc, Hoa Hai Ward, Ngu Hanh Son District

Da Nang

A taxi trip from Da Nang International Airport to our apartment takes 25 minutes (15 km) and costs around 13-15 USD.

If you arrive from Da Nang city center, please enter through The Ocean Villas’ second gate on the main road. Go past the security check and straight to the apartment.

Please refer to the map below to get an idea.

 

How far is it from the apartment to the popular sightseeing places?

Just that you’re staying on the gorgeous coastal line of Da Nang is wonderful enough. Da Nang has been considered one of the most beautiful beaches in the world (rated by Forbes and many more).

If you have some time on your side, don’t ever miss the following spots in the neighbourhood:

  • Ngu Hanh Son Marble Mountains: 5 minutes’ drive.
  • Hoi An Ancient Town (UNESCO heritage): 25 minutes.
  • Ba Na Hills: 40 minutes
  • Lady Buddha – Linh Ung Temple: 25 minutes
  • My Son Sanctuary: 45 minutes
  • Cu Lao Cham: 80 minutes
  • Hue Imperial City: 2 hours
  • Da Nang Golf Course: Literally across the road.
  • Montgomerie Links Golf Course: 5 minutes’ drive.

Off-the-beaten-track attractions:

  • Cao Dai Temple (practicing caodaiism): 20 minutes’ drive
  • Tra Que Vegetable Village: 15 minutes’
  • Thanh Ha Pottery Village: 21 minutes
  • Kim Bong Carpentry Village: 45 minutes.

How far is it from the apartment to Hoi An?

Our apartment is located inside The Ocean Villas resort, only 20-25 minutes to Hoi An Ancient Town.

A taxi trip from our apartment to Hoi An costs around 10-15 USD (depending on the size and type of car).

How far is it from Da Nang International Airport to the apartment?

Our apartment is located inside The Ocean Villas resort, only 25 minutes from Da Nang International Airport.

A taxi trip from Da Nang International Airport to our apartment costs around 12-15 USD (depending on the size and type of car).

 

Neighbourhoods

How far is it from the apartment to the popular sightseeing places?

Just that you’re staying on the gorgeous coastal line of Da Nang is wonderful enough. Da Nang has been considered one of the most beautiful beaches in the world (rated by Forbes and many more).

If you have some time on your side, don’t ever miss the following spots in the neighbourhood:

  • Ngu Hanh Son Marble Mountains: 5 minutes’ drive.
  • Hoi An Ancient Town (UNESCO heritage): 25 minutes.
  • Ba Na Hills: 40 minutes
  • Lady Buddha – Linh Ung Temple: 25 minutes
  • My Son Sanctuary: 45 minutes
  • Cu Lao Cham: 80 minutes
  • Hue Imperial City: 2 hours
  • Da Nang Golf Course: Literally across the road.
  • Montgomerie Links Golf Course: 5 minutes’ drive.

Off-the-beaten-track attractions:

  • Cao Dai Temple (practicing caodaiism): 20 minutes’ drive
  • Tra Que Vegetable Village: 15 minutes’
  • Thanh Ha Pottery Village: 21 minutes
  • Kim Bong Carpentry Village: 45 minutes.

Check-in

What are check-in procedures?

After you have booked, please inform us of your arrival time. Check-in is from 2:00 PM. Early check-in can be arranged with us, subject to apartment availability.

We will greet you at the apartment at the agreed time, and hand you a set of keys. Please hold on to these keys throughout your stay.

We will also ask you to sign the check-in form, which includes the house rules. We will give you a quick tour of the apartment and answer any questions you may have.

In certain circumstances, we may ask you for a deposit in case of damage or loss to our facilities. If this is the case, we will communicate it with you before you arrive.

What is the check-in and check-out time?

Check-in is from 2:00 PM. Check-out is before noon.

Early check-in or late check-out can be arranged with us, subject to apartment availability.

A surcharge is applied to late check-out as follows:

  • Before 6:00 pm: 50% of one night’s room charge
  • After 6:00 pm: 100% of one night’s room charge

Check-out

What are check-out procedures?

Our apartment is privately owned and well loved.  We do not expect you to clean the apartment, but we would like to ask you to leave our apartment as neat and undamaged as possible.

If you happen to break or lose something inside the apartment, we would appreciate it if you can let us know. We will help you to order fixture or replacement for the comfort of the next guest.

Check-out is before noon. Late check-out can be arranged with us, subject to apartment availability.

A surcharge is applied to late check-out as follows:

  • Before 6:00 pm: 50% of one night’s room charge
  • After 6:00 pm: 100% of one night’s room charge

 

What is the check-in and check-out time?

Check-in is from 2:00 PM. Check-out is before noon.

Early check-in or late check-out can be arranged with us, subject to apartment availability.

A surcharge is applied to late check-out as follows:

  • Before 6:00 pm: 50% of one night’s room charge
  • After 6:00 pm: 100% of one night’s room charge

Payment

Do you accept credit cards?

If you book through Airbnb, you can pay by either credit card or paypal.

If you book directly with us, at this moment we can only process bank transfer, paypal or cash. Please contact us directly to discuss payment.

Is breakfast included in the price?

Breakfast is not included in the price. You can cook your own breakfast using our apartment’s kitchen utensils, or enjoy a buffet breakfast at the resort’s White Caps Restaurant & Bar.

What does the price include?

The booking price includes:

  • Access to the apartment and all facilities listed in the “Our apartment” section on this website.
  • Daily housekeeping service (room cleaning & dish washing).
  • Access to most facilities listed in the “Resort facilities” section on this website.

The booking price does not include:

  • Breakfast. (You can cook your own breakfast, or have buffet breakfast the White Caps Restaurant & Bar within the resort at 23 USD/ person)
  • Any paypal or bank transfer fee.
  • Rental of additional facilities, such as tennis racquet, BBQ facilites, motorbike rent, etc.

What is your cancellation policy?

Our cancellation policy is “Moderate”.

If you book through Airbnb, please refer to the “Moderate” cancellation policy here.

If you book directly with us, cancellation is as follows:

  • For a full refund (minus fees), cancellation must be made five full days prior to our local check in time (2:00 PM Vietnam time). For example, if check-in is on Friday, cancel by the previous Sunday before check in time. If you are paying by paypal or bank transfer, we cannot reimburse any paypal or bank fee you have made to us. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.
  • If cancellation is made within five days of local check-in time, the first night’s booking price will apply. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.
  • In case of “No-show”, the first night’s booking price will apply. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.

Cancellation/ change of reservation

What is your cancellation policy?

Our cancellation policy is “Moderate”.

If you book through Airbnb, please refer to the “Moderate” cancellation policy here.

If you book directly with us, cancellation is as follows:

  • For a full refund (minus fees), cancellation must be made five full days prior to our local check in time (2:00 PM Vietnam time). For example, if check-in is on Friday, cancel by the previous Sunday before check in time. If you are paying by paypal or bank transfer, we cannot reimburse any paypal or bank fee you have made to us. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.
  • If cancellation is made within five days of local check-in time, the first night’s booking price will apply. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.
  • In case of “No-show”, the first night’s booking price will apply. The paypal or bank fee charged on our reimbursement amount shall be born by the guest.

Can I change my reservation?

If you booked with us via Airbnb, please log in to your traveller’s account and modify your booking.

If you booked directly with us, please contact us to arrange the change. We can help you modify your reservation (at no extra cost), subject to our room availability. If the apartment is occupied on the date your wish to change, you may need to cancel your booking with us (Oh no!). Our cancellation policy will apply in this case.

House rules

Can I smoke inside the apartment?

We are sorry smoking is not allowed anywhere inside the apartment. However, you can take a whiff in the huge open space in front of the apartment building.

What are the house rules?

The most important rule is that you respect our property. We need to preserve the apartment for other guests and for our own vacations, too.

  • Please do not smoke inside the apartment. You can take a whiff in the huge open space in front of the property.
  • Please don’t hang your clothes on the porch, as they may interfere with the beautiful landscape. There is a foldable clothes drying rack for your disposable.
  • For security reasons, please lock the door after you whenever you leave the apartment.
  • Please close the door whenever the air-conditioners are on. Unfortunately, our ceiling-concealed air-conditioning system is not designed to cool even the open air. If you leave the apartment, please turn off the air-con. We also provide an oscillating tower fan with remote control for your cooling needs.
  • If you happen to break something inside the apartment, we would appreciate it if you can let us know. We will help you to order fixture or replacement for the comfort of the next guest.
  • Do not move any facilities outside of the apartment. A service charge of VND200,000 (about 9 USD) is applicable for relocating the facilities.
  • Please also respect the resort’s rules, too. Please keep the noise down after 10:00 PM. All gambling activities in the resort are prohibited by the Weapons, inflammable materials or narcotics or animals (including pets) are strictly forbidden.

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